The Clay Club — Terms and Conditions

When you submit work to be fired at The Clay Club, you’re agreeing to the following:

What We Can Fire
To keep our kiln (and everyone’s work) safe:

• We fire stoneware clay only

• No porcelain, earthenware, unknown, or mixed clay bodies

• No added materials (e.g. metal, wire, resin, paper clay, etc.)

• Please tell us what clay and glaze products you’ve used

If something doesn’t meet these requirements, we may not be able to fire it.

Our Firing Schedule

• Bisque: 1000°C (Cone 06)

• Glaze: 1220°C (Cone 6)

All work is fired to these temperatures — no exceptions.

Glazing Guidelines
A few important things to avoid kiln damage:

• Keep glaze off any surface that will touch the shelf

• Avoid very thick glaze application

• Let us know exactly what products you’ve used

Glazes can be unpredictable — results may vary, and that’s part of the magic (and risk) of ceramics.
If a piece causes damage to kiln shelves or equipment, repair or replacement costs will be passed on.

Getting Your Work Ready
Before dropping off:

• Make sure pieces are completely dry

• No damp clay or wet slip

• Clean bottoms and foot rings (no glaze at all)

• Ensure work is stable and not cracked or fragile

• Label each piece clearly with your name

We may turn away pieces that aren’t ready to fire.

A Note on Risk
Ceramics doesn’t always go to plan — even when everything is done right.
By firing with us, you understand:

• Breakage, warping, cracking, or glaze faults can happen

• Colours and finishes may vary from expectations

• We’re not able to offer refunds or replacements for fired work

We take care, but we can’t guarantee outcomes.

Timing

• Most firings are completed within 3–5 weeks

• This depends on kiln loads and studio scheduling

• We’ll let you know when your work is ready
   

Pick-Up & Storage

• Please collect your work within 1 week of notification

• After 30 days, uncollected work may be cleared to make space

• Storage is limited — we appreciate timely pick-up
   

Payment

• Firing must be paid for in advance

• Pricing is based on size per piece

• Oversized or unusual work may need a custom quote
   

When We Might Say No
We may decline work that:

• Risks damaging the kiln or other pieces

• Contains unknown or unsafe materials

• Hasn’t been properly prepared

• Feels too risky to fire
   

Not Sure?
If you’re unsure about your piece, send us a photo before booking — we’re always happy to help.

How to Book

1. Choose and purchase the correct size category

2. Email hello@theclayclub.co.nz to arrange drop-off

3. Need help choosing? Just ask
    

Thanks for being part of The Clay Club
We love supporting your work and being part of your process.